In a move designed to streamline the product’s interface and facilitate
one of the more common interactions between customers and the
ride-sharing service, Uber announced Wednesday that its newest update
would allow users to file a lawsuit against the company from directly
within the app. “We’ve listened to the community, and we’re excited to
introduce a feature that will make bringing litigation against
us—whether for sexual harassment, racial profiling, or aggravated
assault—as quick and easy as hailing a ride,” said Uber co-founder and
CEO Travis Kalanick, demonstrating the app’s new “Sue Us” button,
conveniently located in the main menu. “The app already contains all
your biographical information, which integrates with GPS data to tell
you how long it will take for the case to be heard, as well as the
estimated cost. It also features a helpful and intuitive on-screen
display that allows you to track your lawsuit’s progress all the way
through the courts.” Kalanick added that in the event a plaintiff loses
their case, Uber would automatically recoup its legal fees from the
user’s preferred debit or credit card.
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